Cancellation & Refunds

We want the membership to feel like a welcome, not a trap. Here's exactly how cancelling and refunds work.

How to cancel

Go to Account → Manage billing and cancel there. You can do it any time, in a couple of clicks. When you cancel, you keep access until the end of the period you've already paid for; you won't be charged again after that.

Free trial

New members get a 7-day free trial. If you cancel before the trial ends, you won't be charged. If you keep the membership past the trial, your plan begins and renews automatically.

Refunds

Subscription charges are generally non-refundable, and cancelling stops future charges rather than refunding the current period, except where a refund is required by law. If you were charged in error or something went wrong, reach out and we'll make it right.

Annual plans

Annual members keep access through the end of the paid year after cancelling, and the plan does not renew once cancelled.

Gift memberships

Gifts are a one-time payment for a fixed term: they never renew, and no one is ever charged again. A gift that hasn't been redeemed can be refunded to the purchaser; once redeemed, it runs its full term. If a gift reached the wrong address or something else went wrong, reach out and we'll make it right.

Need help?

Email info@originalbotanica.com or call (718) 367-9589, and a person from the botanica will help you.